Dear User, Thanks for raising the concern. The tried run-time driver v7. Hence, the problem requires to be investigated. Could you please confirm the below points to shed more light on the same. Looking forward to your response ahead. Thanks, Parth Kaushik. Leave a comment on Parth's reply. Hello Parth, Thank you for answering my question. There were no problems in the upgrading process. Just an information at the end to prevent the firewall program blocking port for communication.
I am attaching screen shots from the Device Manager. Sentinel Admin Control Center page opens with an empty table.
Thank you, Sergey. Attachments 2. Leave a comment on schurilov's reply. Hello Sergey,. As you mentioned, the operational admin control center page suggests that the runtime drivers were installed. However, the keys seems unable to communicate with the license manager since they are not appearing on the portal. Hence, this appears to be a environment specific concern. Leave a comment on Ken Gooden's reply. Please check and share the following details- 1.
Does it show three entries in device manager? Open Admin Control Center page and place the pointer where the key is shown.
This should show some additional information about the key hardware. Share the screenhsot. Disconnect the key from Windows machine and uninstall the drivers using command line installer haspdinst. Open CMD with admin rights and execute this command: haspdinst. Do not put it in a sub-folder.
Click the Windows Start menu. In the search field type cmd and press Enter. The Command Prompt window appears. If not, at the prompt type one of these commands and press Enter. If your prompt is pointing to a drive other than C, type c: and press Enter. A status window appears while this operation runs. When it is done, the Operation successfully completed windows appears. Reboot your computer. If you do not, contact your IT department. Turn off all anti-virus and firewall software, or contact your IT department and ask that an exception be created for.
Verify that your version is now current. Activate the device that we sent to you. CertCentral Activate the device that we sent to you. Obtain your preassigned password. CertCentral Obtain your preassigned password. Download the SafeNet Drivers for Windows. Note: Before you run the SafeNet Authentication Client, make sure your token is unplugged in other words, not plugged into the USB port on the computer.
On the Interface Language page, in the drop-down list, pick a language for the interface and then click Next. On the License Agreement page, read through the license agreement, select I accept the license agreement , and then click Next.
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